Customers using web phone this morning will experience issues when using Google Chrome.
The new Chrome update (update 45) has removed support for Java. Our web phone uses Java and hence will not work with the new version of Chrome.
The link that explains this can be found here.
If you wish to carry on using our webphone you will have to use the Firefox browser which still supports Java.
If you can not move over to a different browser, we support connection via third party softphones like Xlite and Zoiper.
A guide on how to set up softphone can be found here.