8:03. We are aware of a major outage at one of our datacentres. We have engineers on site and hope to get this resolved very swiftly. We apologise for the inconvenience and will keep you updated.
10:30: The login page is now back up. However, we have to do some recovery work on the servers, so the service is likely to remain unstable.
11:42: The service has now been restored and customers are dialling normally. If you are experiencing any further issues, please email us on email@example.com. A fault report will follow