At around 10:35 this morning we received reports that customers were experiencing issues ranging from poor call quality, call audio not being presented to the agent, high wait times, incorrect Agent statuses and slow screen pops.
Our initial investigations found it was network related issue which has now been resolved.
We will keep monitoring the issue to avoid further service disruptions. Please accept our apologies for the disruption in service.
If the problem reoccurs please contact our customer services team.