Service Disruption - 9 February, 2016 -

We are currently experienceing a service disruption also affecting our help desk. We are unable to take calls at this moment and we are currently investigating. Please contact us on +44 203 824 6310, while we work to restore full service. 
 
We apologise for any inconvenience this may cause and we will keep posting updates. 

Timeline & Updates

09:34 - Service disruption flagged  

10:00 - Our engineers are investigating the issue. Temporary help desk number has been assigned.

10:21 - Our engineers believe they have identified the root cause of the disruption. We will endeavour to have service resumed at the earliest opportunity. 

10:32 - We have added temporary help desk number ++44 203 824 6310 

11:08 - Our engineers are working to establish a root cause for the service disruption and believe they have identified a potential issue. We are currently working to find a workaround to fix the problem.  We anticipate this to take an hour at the very least. 

We will make sure further updates are communicated as and when they become available. 
 
Help desk number is now live. +44 203 824 6310
 
 
12:14 - Our engineers have managed to put a workaround in place and some services are now resuming as the fault has now been isolated. If you continue to experience issues please contact us on our normal help desk number +44 845 286 4321
 
Once again, please accept our humble apologies for disruption of service. We will be further investigation the issue and provide updates. 
 
12:55- Services are now up and running. There are still some intermittent issues such as slow responses to the use of softphones. If you are still experiencing problems please try and refresh your browser and logging out and log back in to system. 
 
If this doesn't improve the symptoms please contact our help desk right away on +44 845 286 4321, +44 345 286 4321.
 
14:23- Most services are now restored and we are now analysing the findings of our investigations. We will be providing an update in the form of 'reasons for outage' once we have a full understanding of the root causes. If you continue to experience issues please contact us on our normal help desk number +44 845 286 4321.
 
Please accept our sincere apologies for the inconvenience caused. 

 

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